Managed IT Support Plans & Pricing
Predictable monthly IT care scaled for local small businesses. Protect your systems, eliminate downtime, and keep your computers running fast with zero long-term contract traps.
TRANSPARENT TIERS
Choose the Coverage That Fits Your Office
All plans include automated patching, next-gen antivirus protection, and direct engineering support.
Essentials
Foundational maintenance, cybersecurity protection, and remote helpdesk for micro-businesses and solo practices.
INCLUDED SPECIFICATIONS:
- Coverage for up to 3 PCs/workstations
- Automated OS & security patch management (Windows & Mac)
- Managed next-gen antivirus & malware protection
- Remote helpdesk support for everyday tech glitches
- System health & drive wear monitoring
- Next-business-day response guarantee
Standard
Comprehensive IT management, network oversight, email administration, and automated backups for growing local companies.
INCLUDED SPECIFICATIONS:
- Coverage for up to 5 PCs plus all office network gear
- Proactive network monitoring (modem, router, switches, APs, printer)
- Email & account management (Microsoft 365 or Google Workspace)
- Automated cloud backup verification for critical company data
- Managed antivirus, phishing defense, and endpoint firewall
- Same-day response SLA during regular business hours
- Preventative monthly maintenance and performance tuning
Premium
High-touch enterprise IT leadership, bundled on-site hours, and priority response for busy offices that cannot afford downtime.
INCLUDED SPECIFICATIONS:
- Coverage for up to 10 PCs plus full network infrastructure
- 2 hours of included on-site engineering every month
- Priority front-of-line response guarantee
- Quarterly IT strategy check-in & hardware lifecycle review
- Microsoft 365 / Google Workspace administration & security auditing
- Automated daily cloud backups with monthly test restores
- Advanced threat detection and network vulnerability screening
- Employee onboarding & offboarding device preparation
Detailed Plan Specifications
A side-by-side comparison of device limits, response SLAs, and network inclusions.
| Coverage Feature | Essentials ($99/mo) | Standard ($229/mo) | Premium ($399/mo) |
|---|---|---|---|
| Workstation / PC Limit | 3 Workstations | 5 Workstations | 10 Workstations |
| Network Infrastructure Care | Basic router check | Included (Routers, Switches, APs, Printers) | Full network + server/NAS oversight |
| Guaranteed Response SLA | Next-business-day response | Same-day response SLA | Priority 2-hour response SLA |
| Email & Cloud Administration | Add-on available | ✓ Included | ✓ Included |
| Cloud Backup Verification | Add-on available | ✓ Daily Verified | ✓ Daily Verified |
| Included On-Site Hours | Billed at discounted client rate | Billed at discounted client rate | 2 hours/mo included |
Optional IT Add-On Services
Customize your coverage with specialized security, backup, and on-site expansion modules.
Extra Device / Workstation
Add monitoring, antivirus, updates, and support for additional PCs or laptops above plan limits.
Client Onboarding & Setup
Comprehensive initial audit, asset inventory, software standardization, agent deployment, and network mapping.
Hourly Rate (Active Managed Clients)
Discounted hourly rate for out-of-scope work, new workstation setups, office moves, and project builds.
Hourly Rate (Non-Managed / As-Needed)
Standard hourly rate for break-fix service calls, troubleshooting, and one-off network consulting.